Every request
Logged, arranged, followed up.
Every request gets a record.
Booked by someone who knows the city.
Guest gets a confirmation.
We check it went well.
Services
Hotel and resort services
Concierge Staffing
Trained concierges for lobbies, clubs and residences.
Guest Requests
Dining, tickets, transport and special requests handled.
Resort Activities
Activity programs for pools, spas and families.
Service Training
Training for front desk and concierge teams.
Event Weekends
Extra staff for race weeks, games and conventions.
Request Reporting
Monthly reports on requests and guest feedback.
A concierge day
Requests from morning to night.
- 7:00
Airport cars
Early departures confirmed.
- 10:00
Activities
Pool and family plans set.
- 13:00
Reservations
Dinner tables booked across town.
- 16:00
Tickets
Game and show seats arranged.
- 19:00
Evening
Last-minute requests solved.
- 22:00
Handover
Open requests passed to night staff.
Service standards
The concierge is the memory of the stay.
Guests remember the person who found the table, the tickets or the forgotten charger. We train concierge teams who know the city and follow up on every request.
- 01
Know the city
Our concierges live and work around Charlotte.
- 02
Close every request
Every request is logged until done.
- 03
Follow up
Guests hear back before they have to ask.
- 04
Remember names
Returning guests are greeted by name.
Client feedback
What clients say
“Guests started mentioning our concierge by name in reviews.”
“Race week used to overwhelm our desk. Not this year.”
“Gavin worked a Saturday at our desk before proposing anything.”
Representative client feedback. Client names are left out.
Next step
Want guests to remember your concierge?
Tell us about your property and guests. We will outline a concierge program and staffing plan.
- Property size and guest mix
- Desk hours you need
- Busy event weekends